​Privacy Policy

Soulfully Guided respects your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information may be collected, how it is used and protected, and the choices you have regarding your personal information.

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Information I May Collect

Soulfully Guided may collect personal information that you provide when you make a booking, contact me, purchase a service or otherwise interact with the website. This may include your name, email address, phone number and booking details.

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You may also choose to provide personal information relevant to your reading, including information about relationships, family, work or other personal circumstances. You may also provide photographs, documents or other materials where relevant to the service you have requested.

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Soulfully Guided does not routinely maintain notes or profiles about the content of individual client readings.

 

How Your Information Is Used

Your personal information may be used to provide and manage your booking or reading, communicate with you about your appointment, respond to enquiries, deliver purchased services or recordings, process transactions, provide customer support and operate or improve the website and services.

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Recordings

Where a recording is purchased or requested as part of a service, Soulfully Guided may create an audio or other recording for delivery to you. Recordings are retained temporarily after delivery so that I can assist if you experience difficulty accessing your recording. They are deleted when they are no longer reasonably required.

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Payments

Payments made through the Soulfully Guided website may be processed by third-party payment providers. These providers process payment information in accordance with their own privacy and security practices.

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Soulfully Guided does not intentionally collect or retain your complete payment card details where those details are processed directly by a third-party payment provider.

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Reviews and Testimonials

Reviews or testimonials that you choose to post publicly may be shared or displayed by Soulfully Guided, including on the website or social media.

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Private feedback or correspondence will not be published as a testimonial without your permission.

 

 

Marketing Communications

Soulfully Guided may send marketing or promotional communications where you have provided consent or where otherwise permitted by law.

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You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting Soulfully Guided. Unsubscribing from marketing will not prevent you from receiving necessary communications relating to an existing booking or service.

 

Cookies and Website Analytics

The Soulfully Guided website may use cookies and similar technologies to operate the website, understand how visitors use it, measure website performance and improve the user experience.

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Analytics and other website services may collect technical information such as your browser or device type, general location information, pages visited and how you interact with the website.

 

Third-Party Service Providers

Soulfully Guided may use third-party providers to help operate the website and provide services, including website hosting, booking systems, payment processing, communications and analytics.

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These providers may process personal information where reasonably necessary to perform their services and are subject to their own privacy practices.

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Children and Young People

Soulfully Guided’s services are intended for clients aged 18 years and over. A person under 18 may only receive a reading with the consent of a parent or legal guardian.

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Where personal information relating to a person under 18 is provided, it will be handled with appropriate care and only used as reasonably necessary to provide the requested service.

 

Storage and Security

Soulfully Guided takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

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Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by law. This may include retaining certain booking, transaction or business records where legally required.

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Access, Correction and Deletion

You may contact Soulfully Guided to request access to, correction of, or deletion of personal information held about you.

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Where appropriate, I will action your request within a reasonable period. Some information may need to be retained where required by law or for legitimate business record-keeping purposes.

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Contact and Privacy Requests

If you have a question about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, please contact:

 

Soulfully Guided by Carmel-Anne
Email: carmelanne@soulfullytarot.com

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I will take reasonable steps to respond to privacy enquiries and requests appropriately.

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Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to Soulfully Guided’s services, website practices or applicable requirements. The current version will be available on this website.

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